Task: improvement of sales efficiency and customer care effectiveness while reorganizing existing resources
Market: services B2B
Target:improvement of sales efficiency measured as revenue growth, rising skills of sales department and customer care department staff, increasing staff involvement and their work satisfaction, improvement of customer care with elimination of most frequent executive problems as well as processes and procedures changes.
Role: project preparation, project management, project implementation & tasks execution, results monitoring and enforcing .
Duration: 6 months
The achievement: improvement of sales efficiency and customer care effectiveness resulting in 31% sales growth, and claims reduction by 15%